Secret Security Clearance 2009-2015
Monique Alexandra Designs 12/1980-Present
My Architectural Views : Outlook : Footprint
My Architectural Views : Outlook : Footprint
Last Work Experience:
Medical Credentialing & Privileging Officer 12/2012-11/2013
Walter Reed National Military Medical Center
Job Description Hours per week: 40
Walter Reed National Military Medical Center
Job Description Hours per week: 40
- establish & maintain professional credential files for all active duty, employed or contracted personnel
- input data into the Centralized Credentials Quality Assurance System, CCQAS database
- update/ maintain databases using CCQAS to track licenses, certifications & clinical appraisal reports
- ensure the accuracy/validity of all providers credentials & verify they hold current & unrestricted licenses
- conduct periodic screenings and purging of records per SECNAV, BUMED, WRNMMC & DoD directives
- liaise with educational institutions, state licensing agencies, civilian/ military hospitals & specialty boards
- create & implement presentations outlining the requirements of credentialing/applying for privileges
- provide a variety of customer support services concerning the credentials review & privileging process
- receive, review, initiate action & provide guidance on the completion of applications
- ensure appropriate scopes of practices are being requested & providers are fully competent
- operate within the standards of the National Association of Medical Staff Services in processing medical files
Outpatient Behavioral Health Administrative Assistant Supervisor 1/2012-02/2013
Walter Reed National Military Medical Center
Job Description Hours per week: 40+
Walter Reed National Military Medical Center
Job Description Hours per week: 40+
- greeting patients, visitors and staff
- checking in clients
- creating, modifying and scheduling appointments
- patient interviewing and referrals
- performing vital signs and pain assessments
- obtaining accurate patient history and contact information
- maintaining and managing physicians schedules
- training, supervising and mentoring staff
- performing psychiatric watches and safety checks
- opening, sorting and distributing incoming correspondence including faxes, emails and packages
- filing and retrieving corporate documents, records, reports and medication inquiries
- preparing correspondence and emailing staff
- scanning documents and ensuring ALHTA records are complete
- triaging calls and patients ensuring professional and accurate treatment is always provided
Inpatient Psychiatric Supervising Assistant 01/2011-01/2012
Walter Reed National Military Medical Center
& Walter Reed Army Medical Center
Job Description Hours per week: 40+
Walter Reed National Military Medical Center
& Walter Reed Army Medical Center
Job Description Hours per week: 40+
- greeting, interviewing and assessing patients, visitors and staff
- checking in, discharging and transferring clients
- confiscating prohibited items
- creating, modifying and completing Essentris & CHCS records
- interviewing, triaging and ensuring the safety of all personnel, patients and visitors
- performing vital signs, pain assessments, health and welfare checks on all clients
- obtaining accurate patient history and contact information
- working and collaborating with physicians and nurses
- electroconvulsive therapy & psychological testing
- training, supervising and mentoring staff
- performing psychiatric watches, safety checks and restraints
- receiving, sorting and distributing incoming correspondence, packages, supplies and meals
- filing and retrieving corporate documents, reports and patient records
- preparing correspondence , standard operating procedures, intake packets and emailing staff
- liaising with patient administration, outpatient clinics, air evacuation teams and dietary staff
- leading groups, activities and treatments ensuring a productive milieu
Outpatient Behavioral Health Supervisor, NCOIC 12/2009-01/2011
21st CSH Hospital, Al Asad Air Base, Iraq
Job Description Hours per week: 70+
Duty Stations
Walter Reed National Military Medical Center, MD
1st Medical Brigade, Iraq
Walter Reed Army Medical Center, DC
General Leonard Wood Army Community Hospital, MO
Fort Sam Houston, TX
Fort Jackson, NC
U.S. Army Recruiting Station, Germany
21st CSH Hospital, Al Asad Air Base, Iraq
Job Description Hours per week: 70+
- performing intakes, follow-ups, safety checks and obtaining accurate patient history
- coordinating all psychiatric evacuation flights and transfers
- responding to and participating in mass casualties
- checking in clients and securing weapons
- creating, modifying and scheduling appointments
- patient and command interviewing, referrals and site visits
- teaching weekly classes, mandatory trainings and group sessions
- creating powerpoint presentations, classes, health fairs, leaflets, brochures, business cards, stickers and clinic paperwork
- preparing, maintaining and managing physicians schedules
- mentoring, training and supervising staff
- performing psychiatric watches, safety checks and restraints
- opening, sorting and distributing incoming correspondence including faxes, emails and packages
- filing and retrieving corporate documents, records, reports and patient records on SIPRNet, NIPRNet & any other means of communication
- preparing correspondence and emailing staff
- scanning documents and ensuring ALHTA-T records are complete
- triaging calls and patients ensuring their safety and welfare remained paramount
Duty Stations
Walter Reed National Military Medical Center, MD
1st Medical Brigade, Iraq
Walter Reed Army Medical Center, DC
General Leonard Wood Army Community Hospital, MO
Fort Sam Houston, TX
Fort Jackson, NC
U.S. Army Recruiting Station, Germany
VOLUNTEER
CAREMERIDIAN 4 KIDS
NATIONAL CHERRY BLOSSOM FESTIVAL CENTENNIAL CELEBRATION
OPERATION NEW DAWN
OPERATION IRAQI FREEDOM
HABITAT FOR HUMANITY
US ARMY
AIDS WALK NEW YORK
VARIOUS HOMELESS SHELTERS, SOUP KITCHENS & CHURCHES
MARCH OF DIMES NYC
HANDS ACROSS AMERICA NYC
NYC MARATHON 59th Street Under the Bridge
CAREMERIDIAN 4 KIDS
NATIONAL CHERRY BLOSSOM FESTIVAL CENTENNIAL CELEBRATION
OPERATION NEW DAWN
OPERATION IRAQI FREEDOM
HABITAT FOR HUMANITY
US ARMY
AIDS WALK NEW YORK
VARIOUS HOMELESS SHELTERS, SOUP KITCHENS & CHURCHES
MARCH OF DIMES NYC
HANDS ACROSS AMERICA NYC
NYC MARATHON 59th Street Under the Bridge
INTERNSHIPS
The Lenox Hill Hospital
TVT/Blunt Recordings
Stanley M. Isaacs Neighborhood Center
Previous Resume Before the start of Military Service
PERSONAL PROFILE
A motivated self starter with extensive experience driving performance to achieve challenging results; combining excellent interpersonal and communication skills, with the ability to thrive in a team environment.
KEY SKILLS
Logical thinker and problem solver focused on attention to detail
IT service/helpdesk
Complaint handling and issue resolution
Flexible and responsive to the disparate needs of customers
Experienced and effective communicator
Excellent organiser
Computer literate
Specialized Education
2003
New York Bartending School New York, USA
Certified and Licensed Bartender
EXPERIENCE
2005-2006 Hardwick Hall Hotel Durham, UK
Bartender
Cash handling, bookkeeping and stock-taking
Function Manager
Responsible for customer experience enhancement
Waitress
Hostess
Responsible for troubleshooting, fault resolution, advise and guidance
2005 Siemens Durham, UK
Senior Service Desk Analyst
Analytical thinker and problem solver
Increased both the service levels and the customers overall satisfaction
Responsible for troubleshooting, fault resolution, advise and guidance
Monitored operations and ensured the agreed SLA, OLA, and KPI’s were achieved
2004-2005 More Than Sunderland, UK
Customer Manager
Achieved over 200% of targeted sales
Enhanced customer satisfaction and product intake
Team technical advisor and coach
2004 EDF Energy Sunderland, UK
Customer Advisor
Lead investigation and enhanced sales
Customer complaint and resolution
Award winning communication and listening skills
2003 Crumbs Bakery New York, USA
Sales Representative
Product preparation and delivery
Stock-taking and bookkeeping
Banking duties and cash handling
2002 Taste of Paradise Surf Grill Hawai'i, USA
Sous Chef
Streamlining production to enhance efficiency
Stock control and health & safety compliance
Product presentation and customer satisfaction
2001 Academy of Art Gallery San Francisco, USA
Senior Sales Representative
Presentation and sale of works
Responsible for customer experience enhancement
Receptionist and personal assistant
1998-1999 8th Street Lab, New York, USA
Sales Representative & Merchandising Model
Have fun, be myself, interact with patrons/customers
Product placement, presentation & sales
Often sold out of whatever item I was modeling
INTERESTS
Oil and acrylic painting and sketching, writing poetry, reading modern literature, skydiving, travelling and spending time with my family
PERSONAL PROFILE
A motivated self starter with extensive experience driving performance to achieve challenging results; combining excellent interpersonal and communication skills, with the ability to thrive in a team environment.
KEY SKILLS
Logical thinker and problem solver focused on attention to detail
IT service/helpdesk
Complaint handling and issue resolution
Flexible and responsive to the disparate needs of customers
Experienced and effective communicator
Excellent organiser
Computer literate
Specialized Education
2003
New York Bartending School New York, USA
Certified and Licensed Bartender
EXPERIENCE
2005-2006 Hardwick Hall Hotel Durham, UK
Bartender
Cash handling, bookkeeping and stock-taking
Function Manager
Responsible for customer experience enhancement
Waitress
Hostess
Responsible for troubleshooting, fault resolution, advise and guidance
2005 Siemens Durham, UK
Senior Service Desk Analyst
Analytical thinker and problem solver
Increased both the service levels and the customers overall satisfaction
Responsible for troubleshooting, fault resolution, advise and guidance
Monitored operations and ensured the agreed SLA, OLA, and KPI’s were achieved
2004-2005 More Than Sunderland, UK
Customer Manager
Achieved over 200% of targeted sales
Enhanced customer satisfaction and product intake
Team technical advisor and coach
2004 EDF Energy Sunderland, UK
Customer Advisor
Lead investigation and enhanced sales
Customer complaint and resolution
Award winning communication and listening skills
2003 Crumbs Bakery New York, USA
Sales Representative
Product preparation and delivery
Stock-taking and bookkeeping
Banking duties and cash handling
2002 Taste of Paradise Surf Grill Hawai'i, USA
Sous Chef
Streamlining production to enhance efficiency
Stock control and health & safety compliance
Product presentation and customer satisfaction
2001 Academy of Art Gallery San Francisco, USA
Senior Sales Representative
Presentation and sale of works
Responsible for customer experience enhancement
Receptionist and personal assistant
1998-1999 8th Street Lab, New York, USA
Sales Representative & Merchandising Model
Have fun, be myself, interact with patrons/customers
Product placement, presentation & sales
Often sold out of whatever item I was modeling
INTERESTS
Oil and acrylic painting and sketching, writing poetry, reading modern literature, skydiving, travelling and spending time with my family
Education
2021-Present
University of Nevada Las Vegas
Major: Psychology
Classification: Senior
GPA: 3.9
2012-2014
University of Maryland University College
Major: Psychology
Classification: Senior
GPA: 3.8
2007
Academy of Health Sciences
US Army Medical Department Center and School
Major: 68X, Mental Health Specialist Course
Graduation Year: 2007
GPA: 3.5
2001-2002
Academy of Art University
Major: Fine Art
2000-2001
The New School
Major: Fine Art
1999-2001
Hawaii Pacific University
Major: Visual Communications, Sociology & Psychology
Minor: Art
1995-1999
Manhattan Village Academy
Major: Liberal Arts
High School Diploma
Graduation Year: 1999
GPA: 3.7
The Hewitt School
The Calhoun School
The Fleming School
Saint Ignatius Loyola
2021-Present
University of Nevada Las Vegas
Major: Psychology
Classification: Senior
GPA: 3.9
2012-2014
University of Maryland University College
Major: Psychology
Classification: Senior
GPA: 3.8
2007
Academy of Health Sciences
US Army Medical Department Center and School
Major: 68X, Mental Health Specialist Course
Graduation Year: 2007
GPA: 3.5
2001-2002
Academy of Art University
Major: Fine Art
2000-2001
The New School
Major: Fine Art
1999-2001
Hawaii Pacific University
Major: Visual Communications, Sociology & Psychology
Minor: Art
1995-1999
Manhattan Village Academy
Major: Liberal Arts
High School Diploma
Graduation Year: 1999
GPA: 3.7
The Hewitt School
The Calhoun School
The Fleming School
Saint Ignatius Loyola
